Delivery - Returns & Exchanges - Refunds
Shipping & Delivery
Delivery Options
We offer delivery across South Africa and internationally. Available shipping options will be shown at checkout.
Delivery Time
- South Africa: 3–7 business days
- International: 7–21 business days (depending on destination)
Delivery Partners
- South Africa: DHL Express, Aramex,The courrier guy or PostNet
- International: FedEx, DHL, or other trusted couriers
Tracking
Once your order is dispatched, you’ll receive a tracking number by email.
Customs & Taxes
International orders may incur customs duties or import taxes, which are the responsibility of the buyer.
Returns & Exchanges
- Customized rugs cannot be returned or exchanged.
- Other items can be returned/exchanged within 14 days. Return shipping fees apply.
To return or exchange:
- Email info@shekker.com with your order reference and reason for return/exchange.
- Pack items securely (preferably in original packaging).
- Use the prepaid return label we provide.
- Drop off at the nearest courier or post office location.
Claims
If your item is damaged or doesn’t meet expectations:
- Email info@shekker.com with photos and your order reference.
- Pack items securely using the original or alternative packaging.
- Use the prepaid return label we provide and drop off at the nearest courier.
Refunds
Refunds are issued to the original payment method within 14 days of receiving the returned item.
For questions about your order or delivery, contact info@shekker.com.